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Thông tin
Giới thiệu về khóa học này
“B2C Sales Skills” course is designed to help learners enhance their practical communication skills in sales, listen and understand customer needs, present products/services engagingly and persuasively, professionally address inquiries, build trusted relationships, and create value to drive successful sales processes when customers visit Happi Tea.
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Overview of sales consultation skills
Features and techniques of Up-Selling and Cross-Selling
Sales consultation script
Câu hỏi thường gặp
Why are sales consultation skills essential?
Sales consultation skills allow us to quickly understand customer needs, build trusted relationships, and help them see the value in the product/service. Additionally, you can address issues or meet customer desires.
Are there any considerations for Up-Selling?
Considerations for Up-Selling:
- Avoid pressuring the customer
- Choose the right timing
- Be attentive to the customer's benefits
Are there any considerations for Cross-Selling?
Considerations for Cross-Selling:
- Choose the appropriate selling timing
- Focus on product quality
- Build brand and customer loyalty.
Nội dung
B2C Sales Skills
2 phần
B2C sales skills
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B2C sales skills course test
10 Câu hỏi
20 Tối thiểu
Đạt điểm: 80/100
Số lần thi: 0/3
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Các công ty hàng đầu đề xuất khóa học này cho nhân viên và nhân viên của họ.
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